By using the Messwaala services, you agree to the terms and conditions outlined in this Shipping and Delivery Agreement (the "Agreement"). This Agreement governs the terms under which Messwaala will deliver meals to you, including the process for order tracking, delivery times, cancellations, and customer service. Please read this Agreement carefully before confirming your order. By proceeding with your order, you confirm that you accept and agree to all provisions within this Agreement.
You acknowledge that Messwaala provides real-time tracking of your order, allowing you to monitor the progress of your meal from the kitchen to your doorstep. By placing an order, you agree that the following tracking statuses will be provided:
Your order has been dispatched from the kitchen and is en route to you.
The delivery is at your doorstep and will be delivered soon.
Your order has successfully been delivered to the provided address.
You also agree to receive notifications and updates regarding the status of your order.
Once the order has been dispatched for delivery, cancellations are not possible.
Cancellations must be processed via the mobile app before your order is marked as "Shipped. " After that point, you will not be able to cancel the order
You agree and understand that no cancellations can be made once your order has been shipped, and Messwaala will not be responsible for any order placed in error after shipment.
You acknowledge that Messwala is committed to preparing all meals according to high standards of quality, safety, and hygiene. Messwaala will ensure that your meals are packaged properly to avoid spillage or damage during transit.
By confirming your order, you understand that Messwaala uses secure and suitable packaging for all meals to ensure that the food remains intact and at optimal temperature during delivery.
The delivery staff will handle your meal with the utmost care, ensuring it reaches you promptly and safely. You agree to accept the meal in good condition as delivered.
You are responsible for providing correct and accurate delivery information. Messwaala will not be liable for any delays or failed deliveries due to incorrect address information or contact details..
While we aim to deliver within the stated time windows, you acknowledge that delivery times are subject to factors outside of our control, such as traffic, weather conditions, or other unforeseen circumstances. In the event of a delay, Messwaala will notify you via the app.
If you do not receive your meal within the expected delivery window due to issues with the provided delivery information or external factors, please contact customer support immediately.
You are responsible for entering accurate and complete delivery information. If there are issues with the delivery, such as the wrong address or inaccessible location, Messwaala will not be liable for non-delivery or delays.
If you need to modify your delivery details after placing your order, please contact customer support immediately. Changes can only be made before shipment, and after shipment, no changes will be allowed.
You acknowledge that while we strive to deliver meals on time, external factors, such as traffic, weather, and other unforeseen circumstances, may affect the delivery time. We will notify you of any significant delays.
If you have any questions, concerns, or issues related to your order, delivery, or meal quality, you can contact our customer support team at any time through the mobile app. We will make reasonable efforts to resolve disputes and address concerns in a timely manner.
You agree to use the support channels available through the app to communicate any issues regarding your delivery, cancellation, or other related concerns.
We will make reasonable efforts to resolve any disputes in a fair and transparent manner, taking into account both parties’ rights and responsibilities.
Messwaala reserves the right to modify or update this Agreement at any time. Any changes to this Agreement will be communicated to you via the mobile app, and you will be required to accept the updated terms before continuing to use the service.
By accepting this Agreement, you acknowledge that you have read, understood, and agreed to all the terms and conditions outlined above. This Agreement will govern all shipping and delivery processes associated with your orders through Messwaala. If you do not agree to these terms, you should not proceed with placing an order through the app. Thank you for using Messwaala! We look forward to serving you.
By continuing to use Messwaala, you acknowledge that you have read and agreed to the Shipping and Delivery Agreement above.
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